Returns & Exchanges
Q: What is the return policy for Sea Choice/ Siam Choicebrand's official website? How long do I have to return the product?
A: Sea Choice/ Siam Choice/brand's official website accepts returns within seven (7) days from the date of delivery for any reason. Customers should return the product in its original packaging, in new and unused condition, and in the same condition as when received, without removing any labels. Additionally, customers should return the original packaging box of the product, including all accessories and documents, and any free gifts must also be returned. If the returned product, packaging, labels, documents, or free gifts do not meet the aforementioned conditions, Sea Choice/ Siam Choice brand reserves the right to refuse the returned product and deny a refund.
Q: How can I process a return?
A: The right to return without reason does not apply to the following types of orders: personalized products, such as products engraved with the customer's name abbreviation or products custom-made for the customer as informed to the customer at the time of placing the order.
Within 7 days of receiving your product, you can contact us online.
Step 1: Log in to your account, contact our online customer service, and inform them of the product(s) you wish to return, the quantity, and the reason for the return.
Step 2: Our customer service will confirm your return request within 24 hours and provide you with the relevant return address.
Step 3: After the return request is confirmed, you need to contact the logistics provider to return the product(s) along with the corresponding accessories and invoice to the designated return address provided by our online customer service, and inform our online customer service of the logistics tracking number for the return shipment.
Note: For self-pickup items, please return the product(s) along with the corresponding purchase receipt to the self-pickup store, as returns to the warehouse are not accepted. Once we receive your returned product(s) and complete the warehouse acceptance process within 3-5 working days, the refund will be processed within 3 working days after the return is completed. The specific timing of the refund receipt depends on the payment method you used. If you used UnionPay for payment, please refer to the bank of your UnionPay card for the time of receipt of the refund.
Please note:
1. For returns due to nonquality issues, we do not bear the freight, packaging, and other expenses incurred during the return process.
2. When returning non-free shipping items due to personal reasons, the refund will only include the total amount paid for the product. The express delivery fee needs to be borne by you, and we appreciate your understanding.
Q: Can I exchange the product?
A: Unfortunately, we are currently unable to process product exchanges. If you need to exchange the product you ordered, you must first return the product following the return process, and then repurchase the product you need on the website.
Please note: For non-quality issues, we do not bear the freight, packaging, and other expenses incurred during the return process.
Q: What should I do if I receive the wrong product or if the product's color or size is incorrect?
A: If you receive the wrong product, please contact our online customer service immediately. It is essential to contact us before returning the product so that we can assist you in returning the product free of charge. When contacting us, please provide detailed information about the differences between the product you received and the product you ordered. We will bear the shipping cost for the wrong product sent.